Refund policy

Returns
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be

  • Unused.
  • In the same condition that you received it.
  • It must also be in the original packaging.

Several types of goods are exempt from being returned. 

  • Gift cards.
  • Downloadable software and ebook products.
  • Personalized posters are not eligible for returns.

Items Damaged in Shipping

If your poster was damaged in shipping, please send a picture of the poster and the packaging to customer service at orders (at) debbielynn.net. We only offer a replacement for damaged items; a full refund is not available. No refund will be given without a picture proving there is damage.

We may offer a partial refund if the damage is negligible and does not restrict the ability to color the poster. 

Partial Refunds
There are certain situations where only partial refunds are granted (if applicable). 

  • Any item not in its original condition, or is damaged or missing parts for reasons not due to our error.
  • The item was damaged in shipping and is still colorable.
  • Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit for the cost of the item will automatically be applied to your credit card or original method of payment within 3 to 5 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account. 
Then contact your credit card company; it may take 3 to 7 days before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please get in touch with us at orders [at] debbielynn.net.

Sale items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders [at] debbielynn.net and send your item to

Debbie Lynn c/o DoodleWorks LLC,
PO Box 310,
Hutto TX 78634-0310, United States.

Shipping
To return your product, mail to:
Debbie Lynn c/o DoodleWorks LLC
PO Box 310,
Hutto TX 78634-0310, United States.

UPS shipments can be sent to:
DoodleWorks, LLC
220 Limmebr Loop, Suite 204
Round ROck, TX 78665

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.